Returns and Exchanges

Returns must be within 14 days of receving your order.To return items for refund or exchange, please follow the following steps:


  • Contact us by email to receive a returns number. 
  • Complete the returns form in full and securely place with your item/s (with their tag unremoved) back in their original packaging. 
  • Clearly label your parcel: Returns, Cornell Jewellers, 12-14 Gabriels Hill, Maidstone, Kent, ME15 6JG.
  • Take your parcel to the post office to get your tracking number for proof of postage and make payment. 

Please note that we do not accept liability for returned goods. When returning goods please ensure you apply sufficient insurance to cover potential loss of the item/s. Your statutory rights are not affected.
The cost of return will be covered by the customer and will only be reimbursed on approval of a genuine fault.