Returns and Exchanges


Returns must be made within 14 days of receiving your order. To return items for refund or exchange, please follow the following steps:

  • Contact us by email to receive a returns number. 
  • Complete the returns form in full and securely place with your item/s (with their tag unremoved) back in their original packaging. 
  • Clearly label your parcel: Returns, Cornell Jewellers, 12-14 Gabriels Hill, Maidstone, Kent, ME15 6JG.
  • Take your parcel to the post office to get your tracking number for proof of postage and make payment.
In Store
Returns must be made within 21 days of purchase. Items must be returned unused in their original packaging, accompanied by proof of purchase. Items purchased in the Sale are non-returnable. 

Please note that we do not accept liability for returned goods. When returning goods please ensure you apply sufficient insurance to cover potential loss of the item/s. The cost of return will be covered by the customer and will only be reimbursed for faulty items, on approval of a genuine fault. Your statutory rights are not affected. For further information please read our Terms and Conditions.