Returns and Exchanges


Returns must be made within 14 days of receiving your order. To return items for refund or exchange, please follow the following steps:

  • Contact us by email to receive a returns number. 
  • Complete the returns form in full and securely place with your item/s (with their tag unremoved) back in their original packaging. 
  • Clearly label your parcel: Returns, Cornell Jewellers, 12-14 Gabriels Hill, Maidstone, Kent, ME15 6JG.
  • Take your parcel to the post office to get your tracking number for proof of postage and make payment.
In Store

Item/s can be returned or exchanged within 21 days of purchase. Items must be returned unused in their original packaging, accompanied by proof of purchase. Items purchased in the sale & special orders are non-returnable. 

Please note that we do not accept liability for returned goods. When returning goods please ensure you apply sufficient insurance to cover potential loss of the item/s. The cost of return will be covered by the customer and will only be reimbursed for faulty items, on approval of a genuine fault. Your statutory rights are not affected. For further information please read our Terms and Conditions.