WEBSITE TERMS AND CONDITIONS
WELCOME TO THE G. CORNELL & SONS LTD. WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT WWW.CORNELLJEWELLERS.COM. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
The www.cornelljewellers.com website is operated by:
G. Cornell & Sons ltd., a company registered in England and Wales, whose
registered office is at 12-14 Gabriel’s Hill, Maidstone, Kent, ME15 6JG. Our company registration number is 433354.
Our VAT Number is: 202911996
We are a member of the following trade associations/professional bodies:
The National Association of Jewellers.
Our contact details are as follows:
Trading address: 12-14 Gabriel’s Hill, Maidstone, Kent, ME15 6JG
General email: email@example.com
Telephone number: 01622 753150, 01622 753754
1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) Where goods are not available;
(b) Where we cannot obtain authorisation for your payment;
(c) If there has been a pricing or product description error; or
(d) If you do not meet any eligibility criteria set out in our terms and conditions.
3. PRICE AND PAYMENT
3.1 The prices on the Website are in POUNDS STERLING and are inclusive of VAT and any other applicable taxes (which are charged at the current rate at the time of purchase). We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, we will notify you by email or telephone and give you the opportunity to re-confirm your Order at the correct price.
3.2 You must pay for the Goods at the time of submitting your Order. As stated at section 2.1 above, by placing your Order you will be under an obligation to pay for the Goods at that time. Payments must be made by credit or debit card or PayPal (please see the relevant part of the Website for a list of those payment cards accepted and method of payment). By submitting a credit or debit card number, you: (a) confirm that your use of the particular card is authorised and that all information that you submit is true and accurate; and (b) authorise us to charge to the card all amounts payable by you to us (including VAT and any other applicable taxes) in connection with your Order. If, for whatever reason, we do not accept your Order, we will refund your payment in full.
3.3 You may be subject to validation checks and/or third-party authorisations depending on your method of payment.
3.4 Please note that, even if the contract has been concluded, we do not have to provide the Goods to you at the incorrect price if the pricing error is obvious and could reasonably have been recognised as a pricing error.
3.5 The following terms will apply if you have selected the Interest Free Credit payment option: -
- 3.5.1 The Interest Free Credit facility is provided by V12 Retail Finance Limited (“V12 Retail Finance”), which is authorised and regulated by the Financial Conduct Authority;
- 3.5.2 To be eligible to apply for Interest Free Credit, you must be over the age of 18, work at least 16 hours a week in a permanent job, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 3 years or more.
- 3.5.3 Interest Free Credit is available on jewellery and giftware purchases over £280. The Goods must be delivered to your billing address, so please ensure this is selected in the ‘Delivery Details’ section of Checkout.
- 3.5.4 If you wish to pay for your Goods by way of Interest Free Credit, you should select ‘Pay in monthly instalments with 0% Interest FREE Credit’ from the list of payment methods which are displayed on the Checkout screen. You will be presented with a finance calculator which you can use to select your preferred payment terms and deposit amount.
- 3.5.5 If you wish to proceed, you will then be re-directed to V12 Retail Finance website to complete your credit application. You should note that the credit application is subject to V12 Retail Finance terms and conditions, and it will be assessed and processed by V12 Retail Finance;
- 3.5.6 Once you have completed the credit application, you will be taken back to the G Cornell & Sons Ltd website;
- 3.5.7 As soon as we receive confirmation from V12 Retail Finance that your agreement has been finalised, we will process your Order. If we accept your Order, we will send you the Despatch Email.
- 3.5.8 You should note that we will not allocate the Goods to your Order until V12 Retail Finance have confirmed to us that your credit agreement has been finalised. If the Goods are not available at that time, we will contact you to let you know. If we are unable to accept your Order, V12 Retail Finance will refund the deposit that you have paid. Further information on the Interest Free Credit payment option is available on the Interest Free Credit page on our website. Further information on the Interest Free Credit payment option is available on the Interest Free Credit page on our website .
3.6 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) You can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.2/4.3 will not apply in the following circumstances:
In the event that the product has been used;
To any products that we have made or customised specifically for you.
4.5 Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.
4.6 Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
The provisions of this clause 4.4 do not affect your statutory rights.
5.1 You are permitted to print and download extracts from this website for your own use on the following basis:
(a) No documents or related graphics on this website are modified in any way;
(b) No graphics on this website are used separately from accompanying text; and
(c) Any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.2 You are prohibited from posting or transmitting to or from this website any material:
(a) That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) For which you have not obtained all necessary licences and/or approvals;
(c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
8.2 You may not create any links to this website.
8.3 You shall fully indemnify us for any loss or damage we, or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
9.1 To register with www.cornelljewellers.com you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
10.2 The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
12. GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
14. CLICK AND COLLECT
14.1 Items in stock will be ready to collect the same day, when purchased before 2pm Monday to Friday, excluding bank holidays. Items in stock ordered on a Saturday, Sunday, or bank holiday, will be ready to collect the next working day.
14.2 Some rings have a longer delivery time which is shown when the ring size is selected. For these items we will send a collection email when they arrive in store.
14.3 You have 7 working days from receiving your collection email to collect your order. If the order has not been collected in this time, we will cancel the order and automatically refund you via the original payment method.
14.4 Click & Collect is available on purchases made online only.
14.5 Click & Collect is not available on purchases using Interest Free Credit.
14.6 All Click & Collect orders must be paid in full at the time of ordering.
14.7 Orders can only be collected by the person who placed the order, and only upon production of the collection email, payment card and photographic ID. We do not permit your order to be collected by somebody else on your behalf. There are no exceptions to this.
14.8 We reserve the right to refuse or withdraw the Click & Collect service at any time.
14.9 These Terms & Conditions are in addition to our general Terms and Conditions.